How Organizations Drift (Without Anyone Noticing)

Written By Steve Foran

Last week, I overheard an answer to a question I didn’t even know I had. It happened on a flight, watching someone struggle to sleep with a neck pillow—while unknowingly using it backwards. That tiny moment revealed something big: people don’t do what’s right; they do what they see.
In this short video, I connect that insight to how teams adopt broken processes, normalize inefficiency, and stop questioning “the way we’ve always done it.”

▶️ Watch the video 🎥

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Steve Foran
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